FAQ

ACCOUNT

How do I obtain access to the pre-sale?

Once you have registered with an online account, you will be able to obtain access to the pre-sale. Register here.

I have forgotten my my username or password, what can I do?

Your user name is typically your email address. If you have forgotten your password, please click on the "Forgot Your Password?" link from the "sign in" page. Enter in your email address and a new password will be sent to you shortly. If you do not receive an email or you are not sure what email you used to set up your account, please contact Customer Service at info@punkcycling.cc for further assistance.

How long will it take before I can access the pre-sale once I have registered?

Once you have registered with an online account, check your inbox as you should receive an email with further instructions within 15-20 minutes.

RETURNS & EXCHANGES

What is your return policy?

See return policy here.

How long does it take to process my return?

Returns are processed in order of receipt.  Once we have received your return it can take 2-3 business days for processing. We will contact you via email once your return has been processed. If the return is being credited to your credit card, it may take additional 2-5 business days to clear your account.  Please feel free to contact us regarding return status at info@punkcycling.cc

SHIPPING

How much does shipping cost?

Refer to shipping rates here.

How long will my order take to arrive?

Within Australia 2-5 business days, Internationally 4-7 business days. 

How can I track my order?

Once your order has shipped via Australia Post,  you will receive a shipping notification email which will include your tracking information. This email will be sent to the email address used to create your account.

Where do you ship to?

We offer worldwide shipping.

Where do you ship from?

All orders are shipped from our warehouse in Melbourne, Australia.

ORDERS

What payment methods do you accept?

We accept all major credit cards (Visa, American Express, Mastercard) and PayPal.

What if I need to make a change to my order?

If you need to make a change to your order, please contact Customer Service immediately a info@punkcycling.cc. Please note if the order has already been invoiced/shipped, we are unable to make any changes. 

Do you ship internationally? 

Yes we do.

When will my order ship?

All orders are shipped within 1 to 2 business days from receipt.

Have you received my order?

On placing your order you will receive an email confirming your order details. If you have any queries relating to your order please email us at info@punkcycling.cc.

 

SIZE GUIDE

Jersey & Bibs

SIZE HEIGHT WAIST CHEST WEIGHT
XS 165 - 173 72 - 77 85 - 91 55 - 63
S 171 - 178 77 - 82 91 - 96 62 - 73
M 176 - 182 82 - 87 96 - 101 71 - 81
L 181 - 190 87 - 92 101 - 106 78 - 90
XL 187 - 194 92 - 97 106 - 111 88 - 100
XXL 192 - 201 97 - 102 111 - 116 97 - 110

 

T-Shirt

HOW TO GET THE RIGHT FIT.

To obtain the correct sizing follow the instructions below: 

1. CHEST
Place a flexible measuring tape across the largest area of your chest; the tape should be horizontal and flat without being too tight.

 

2. WAIST
Keeping the tape horizontal, measure your waist at your natural waistline, which is located just above your belly button and below your rib cage.

WHAT IF I'AM IN-BETWEEN SIZES?

This really is a personal choice. Punk Cycling apparel has been developed for a true slim cut. If you prefer a slightly tighter than pro fit select the smaller size, otherwise select the larger size.

Check out our return policy & exchange policy for more details.